Privacy policy

Last updated: 12 August 2026

This Privacy Policy explains how ALDERMINT LIMITED, trading as Solviro Life, collects, uses, and shares personal information when you visit solvirolife.com, place an order, or contact us.

1. Information we collect

  • Contact information, including your name, email address, billing address, and delivery address.
  • Order information, including products ordered, order value, shipping selection, payment status, returns, refunds, and customer support history.
  • Payment-related information processed by our payment providers. We do not normally receive complete payment card numbers.
  • Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, interactions, approximate location, and cookie or advertising identifiers.
  • Information you provide when you contact us, submit a review, request a return, or make a privacy request.

2. How we collect information

We collect information directly from you, automatically through our store and similar technologies, and from service providers involved in hosting, checkout, payment, fraud prevention, fulfilment, delivery, analytics, and advertising.

3. How we use information

  • Process payments, fulfil and deliver orders, and provide order updates.
  • Handle cancellations, returns, refunds, complaints, and customer support.
  • Operate, secure, troubleshoot, and improve our store.
  • Prevent fraud, abuse, and security incidents.
  • Send service communications and, where permitted, marketing communications.
  • Measure advertising performance, attribute conversions, and deliver or limit advertising, subject to applicable consent and opt-out requirements.
  • Comply with legal and regulatory obligations.

4. How we share information

We may share relevant information with Shopify, payment and fraud-prevention providers, fulfilment facilities, suppliers, carriers, customer support providers, analytics providers, advertising partners, professional advisers, and public authorities where necessary for the purposes described above or where required by law.

5. AppLovin

AppLovin is a third party that may collect data through its pixel, cookies, scripts, or other advertising integrations when those technologies are enabled on our store. We may share data with AppLovin and allow AppLovin to use data for advertising measurement, conversion attribution, fraud prevention, and advertising services. Depending on the integration and your choices, this data may include device and browser information, IP address, cookie or advertising identifiers, page interactions, product interactions, and purchase or conversion events.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

6. Cookies and consent choices

We and our service providers may use cookies, pixels, scripts, and similar technologies for store operation, security, analytics, and advertising. Where required by applicable law, non-essential technologies are used only after valid consent. You can accept, reject, or change applicable choices through the cookie banner or Cookie Preferences link available on our store.

Where applicable, we also respect recognised privacy choices and provide an option to opt out of targeted advertising or the sale or sharing of personal information.

7. Data retention and security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain required business records, prevent fraud, resolve disputes, and comply with legal obligations. We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

8. Your privacy rights and opt-out

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection, withdraw consent, or opt out of targeted advertising or the sale or sharing of personal information.

To submit a privacy request or advertising opt-out request, email support@solvirolife.com with the subject line “Privacy Request”. We may need to verify your request before completing it.

9. Children and sensitive information

Our store is not directed to children. We do not knowingly use AppLovin in connection with a person who qualifies as a child under applicable law. We do not share sensitive personal information or children’s personal information with AppLovin.

10. Changes to this policy

We may update this policy when our services, technologies, or legal obligations change. The revised version will be posted with an updated date.

11. Contact

Legal entity: ALDERMINT LIMITED

Privacy and opt-out email: support@solvirolife.com