Refund policy
Last updated: 12 August 2026
Return period
You may request a return within 30 calendar days after delivery. To be eligible under our standard return policy, the item should be unused, unworn, unwashed, unmodified, and returned with its original packaging, accessories, labels, and proof of purchase. Mandatory consumer rights remain unaffected.
How to request a return
- Email support@solvirolife.com with your order number, the item you wish to return, and the reason for the request.
- If the item is damaged, defective, incorrect, or incomplete, include relevant photographs.
- Wait for return instructions and the correct return location before sending the item.
- Use a trackable return service and keep proof of shipment.
Orders may be fulfilled from different locations, so the correct return destination may vary. Returns sent without instructions may be delayed.
Return shipping costs
For a change-of-mind return, the customer is normally responsible for the direct return shipping cost unless applicable law requires otherwise. If we confirm that an item is damaged, defective, materially different from its description, or sent incorrectly, we will provide a return method or reimburse reasonable approved return costs.
Items that may not be returnable
To the extent permitted by applicable law, returns may not be accepted for personalised or custom-made products, perishable goods, opened sealed hygiene or personal-care goods, hazardous materials, gift cards, or products that cannot legally be resold or transported.
Refunds
After receiving and inspecting a return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Original expedited shipping charges are not normally refundable unless the service was not provided, the item was faulty or incorrect, or applicable law requires otherwise.
Order cancellation
Contact us as soon as possible if you wish to cancel an order. We will try to help, but we cannot guarantee cancellation after processing or dispatch has begun. If an order has already been dispatched, you may request a return after delivery in accordance with this policy.
Contact
For returns, refunds, or cancellation requests, email support@solvirolife.com.